HERE WE GO. #SunPHP19

RT @evmNeoNova: #SunPHP19 This is my 3rd year here, and it never fails to impress. Great Con and great people here!

Current status. #SunPHP19

RT @SunShinePHP: Hear @dimensionmedia share the trials of dealing with developer overload at the #SunPHP19 after lunch general session.

Developers at #SunPHP19 – after stuffing yourself with food come and let the food coma sink in as we do a nice therapy session in 30 minutes. I’ll be gentle, I promise.

Hey #SunPHP19 – in hallways tracks and socials today, remember the “Pac Man” rule (give people an opening to join your discussion group): ericholscher.com/blog/2017/aug/…

Great presentation at #SunPHP19 from Kathy Forte on Docker and MySQL. She has a blog post on this too: mysqlsolutionsblog.wordpress.com/2018/09/25/dri…

Last minute prep before I go on stage at #SunPHP19. Cue training montage!

Wow. Full house for @lornajane talk on webhooks at #SunPHP19

Anxiety, imposter syndrome, and a sudden urge for bacon hitting me hard right now. Time to find personal space before my #SunPHP19 keynote.

Challenging conversations and how to manage them: acas.org.uk/index.aspx?art… Metaphorical Thinking Using Comparisons to Express Ideas and Solve Problems: mindtools.com/pages/article/… @oliravi #SunPHP19

“What is positive framing? It’s about assuming positive intent to those you’re training. Remind yourself of what brought them to you.” @oliravi #SunPHP19

All the food analogies in @oliravi talk is making me more hungry. Why did I skip breakfast? #SunPHP19

Communication problem-solving strategies: Paraphrase. Clarify. Use a metaphor. Positive framing. Feel/Felt/Found. @oliravi #SunPHP19

How to problem-solve with people: “Break down your statements into smaller pieces. Prioritize the pieces but don’t overthink it.” @oliravi #SunPHP19

“Focus on finding a solution by being preactive, rather than active.” @oliravi #SunPHP19

How to respond to aggressive communication: 👉🏻 Stay calm and pure before responding. 👉🏻 Depersonalize the situation (“not about me”). 👉🏻 Empathize with hem (“are they struggled w/ change by lashing out?”) @oliravi #SunPHP19

You heard it here first.. T-Shirt from @oliravi: “There’s more than one way to MILK A COW.” #SunPHP19

“Use metaphors and analogies that the other person can relate to. I avoid sports metaphors.” @oliravi #SunPHP19

Great tip for developers, freelancers, customer support… How to paraphrase and clarify in conversations with clients. @oliravi #SunPHP19

“You can be so focused on what you want to say, completely ignoring what the other person or your student is saying.” @oliravi #SunPHP19

“Practice active listening when you teach – meaning that you should focus on paraphrasing and clarifying.” @oliravi #SunPHP19

“When it comes to explaining best security practices to a customer, it’s important to show them visually and not yet tell them. Show them only what they need to know to understand. Less is more.” @oliravi #SunPHP19

What to do when explaining tech concepts: 👉🏻 Use sequence adverbs (“first, next, finals”) when listing steps in a process. 👉🏻 Use shorter sentences. 👉🏻 Check for understanding (“does that make sense?”). 👉🏻 Show that you care if they understand. @oliravi #SunPHP19

Avoid these when explaining tech concepts: 👉🏻 Assumptions of prior knowledge (“as you already know…”) 👉🏻 Avoid dismissive corrections (“well actually…”) 👉🏻 Unnecessary technical jargon. @oliravi #SunPHP19

“As technical people we tend to over explain things. We don’t want to come across as high and mighty, or too humble.” @oliravi #SunPHP19

“Empathy includes where the people who are talking to are coming from. Realize It’s difficult to explain technical concepts in non-technical terms.” @oliravi #SunPHP19

My kids said they would disown me if I don’t win this elephant. #SunPHP19